Refund & Cancellation Policy
Last updated: 11 September 2026
Viswap sells Noer Credit packs. Noer Credits are account-wide — they sit in a single balance on your Noer account and can be spent in any supported Noer product. This policy explains when a purchase can be refunded, how to ask, and what happens to credits that a failed transformation never used. Because credits and payments are platform-wide, the Noer Refund Policy governs them across all Noer products; this page states how that works for purchases made through Viswap.
Credits that were never spent
Credits are reserved when a transformation starts and charged only when it finishes. If a transformation fails or is cancelled, the 20 Noer Credits it reserved are returned to your balance automatically. This is not a refund and you do not need to ask for it — you are not charged for a picture you did not receive.
Refund eligibility
This section is about refunds you ask us for. A payment reversed by your bank or by the payment provider is a different situation, covered under Payment reversals and chargebacks below.
Credits are spent from your single account balance, drawn from the credits already in it according to our allocation rules. How much of a particular purchase remains unspent is what determines whether that purchase can be refunded.
- A credit pack with none of its credits spent may be refunded within 14 days of purchase.
- A pack with some of its credits spent may be refunded only for the unspent portion of that purchase, or declined.
- Fraud, abuse, or breach of our Terms of Service may void eligibility for a refund.
Where consumer-protection law in your country gives you stronger rights than this policy, those rights apply and this policy does not limit them.
How to request a refund
Email support@noer.tech from the address on your account, and include:
- the order or transaction reference from your purchase receipt
- which credit pack you bought, and when
- the reason for the request
We aim to respond within 5 business days and to complete approved refunds within 14 days of approval.
How refunds are paid
Credit purchases are processed by a third-party payment provider, identified at checkout. Approved refunds are returned through the payment method used for the original purchase, where possible. Processing times may vary by payment provider, and how long the money takes to appear also depends on your bank or card issuer.
When a purchase is refunded, the unspent credits from that purchase are removed from your balance.
Payment reversals and chargebacks
Sometimes a payment is reversed without a refund being requested from us — for example when a card issuer or the payment provider reverses a charge. This is not the same as a refund you ask us for, and it is handled differently.
If a payment is reversed, refunded, or charged back after some or all of the related Noer Credits have been used, we may remove any credits still remaining from that purchase. If the reversed amount is more than the credits remaining from it, your account may have an outstanding credit obligation.
While that obligation is unresolved, paid features that use credits may be unavailable. You keep access to your account, your settings, and your history. If you think a reversal was a mistake, contact us and we will look into it.
Subscriptions
Viswap does not sell subscriptions. Noer Credit packs are one-off purchases, nothing renews, and there is nothing to cancel. If that changes, this policy will be updated before it does.
Contact
DevCave Technologies L.L.C-FZ
Dubai, United Arab Emirates
Refunds and support: support@noer.tech